Pro Tours

Privacy Policy

Introduction

In addition to reviewing this privacy policy (‘Privacy Policy’), please read the Terms and Conditions as presented on the website www.ProTours.africa. Your use of the site constitutes an agreement to our Terms & Conditions.

We take the privacy of our visitor’s data very seriously, and in the unlikely event of this policy changing, we will inform you. Please read this Privacy Policy in full to understand how the site will treat your personal data after it has been collected by us, ProTours.africa through the website and or via email or telephone.
The information set out below is a summary of the various ways in which we at ProTours.africa treat the information you provide when using the website.
The Type of Information collected:
The general collection of personally identifying information through the Sites with your specific knowledge and consent by the following means;
1. when you send an enquiry to our service desk via the website
2. when you become a subscriber to ProTours’s newsletter;
3. when you speak to ProTours’s desk personnel and provide them with your personal data including, but not limited to your name, address, contact details (such as your telephone numbers and e-mail address), and credit card details (collectively, ‘Personal Data’) either telephonically or by email;
4. via explicit data capture measures, for example by entering competitions and/or completing surveys; and
5. via implicit data capture measures such as studying which pages you read the most via the use of cookies. For a better understanding on the use of cookies, please refer to the clause named ‘Cookies’ below.

 

How ProTours.africa uses Information provided by You

When you send an enquiry via the website or provide us with any Personal Data, we will use the information to follow up and complete a booking / and or transaction, providing you with quality and prompt service.

UNLESS YOU PROVIDE ProTours.africa WITH YOUR EXPRESS CONSENT (either via the comment box or directly to a ProTours tour operator, we will only use your data for internal use, and limited to third parties when it is required for the purpose of completing your transaction with ProTours. (Provided that ProTours.africa may disclose your Personal Data to certain permitted third parties, such as the hotels, venues, golf courses and or other members working in conjunction with ProTours.africa to complete a booking or transaction on behalf of you, our mutual guest and client.)
There may be occasions when ProTours Africa is legally required to provide access to its database in order to cooperate with police investigations or other legal proceedings. In those instances, the information provided will solely be used for the intended purpose.

ProTours.africa website retain and use your Personal Data to provide you with the best remote commerce experience by providing you with a personalised service and may send details of offers which we think might be of interest to you. We may also use your Personal Data to process any transactions you undertake with us and for internal administration and analysis.

ProTours.africa will not sell, rent or trade your Personal Data to third parties for marketing or any other purposes (except as specifically set out in the paragraph immediately above).

 

Cookies

The Sites use cookies. A cookie is a piece of text stored on your computer or smart phone by the web browser. Two types of cookies are described below:

Session cookies: These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the Sites. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Sites to function effectively but are not used in any way to identify you personally.

Permanent cookies: These cookies outlast user sessions and store a unique number on your hard drive in order to identify you as an individual user. No Personal Data is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. ProTours uses permanent cookies to identify you between Site visits. For example, if you were browsing Golf Breaks in the Western Cape last time you were on the site, and we have a special offer for that particular search, it uses a permanent cookie to recognise you and show you the relevant offer. These permanent cookies are not required for the Sites to work but may enhance your browsing experience.

Although you cannot block session cookies as they are required for the Sites to function correctly, your internet browser can be configured to reject permanent cookies and is dependent on the type of internet browser you use. Please refer to the relevant internet browser manufacturer’s website where you should be able to view the steps in rejecting these cookies if you wish to do so.

 

IP Address

Your Internet Protocol (‘IP’) address is usually associated with the place from where you access the internet, like your Internet Service Provider, your company or your university. ProTours.africa may use your IP address to help diagnose problems with its server, gather broad demographic information, and administer the Sites.
Data Protection Legislation
ProTours.africa’s head office and operations are based in South Africa, and it therefore operates in accordance with applicable South African data protection legislation.

 

Consent

By disclosing your Personal Data to ProTours, using the Sites or via email or telephone, YOU CONSENT TO the collection, storage and processing of your Personal Data by us, ProTours.africa in the manner set out in this Privacy Policy. Some information and e-mails sent to us, via direct email or in response to its feedback system, may be used as testimonials on ProTours.africa’s communication channels (e.g. social media pages) or on the Website. In this event, no e-mail addresses or contact details will be displayed.
By sending an enquiring via the website, your details are automatically added to our client database. We send out a general newsletter once a month to our client database, which you can unsubscribe to at the bottom of the email.

 

Opt-Out Policy

ProTours.africa’s newsletter subscribers have the option to opt-out of receiving further information from us. There is an “unsubscribe” link in the footer of each email you receive. Alternatively, send an email to info@ProTours.africa to unsubscribe. You may also contact us to unsubscribe to any of our marketing material.

 

Contact

If you have any questions or concerns about the information ProTours.africa holds about you, please do not hesitate to contact us on the relevant contact details set out on the Contact Us pages on the website.
Our Address: 8 Simon Close, Port Elizabeth, South Africa Tel: +27 (0) 83 778 7193

 

Foreign Currency Prices

All foreign currencies (USD and GBP and others) amounts published on this website are calculated on a specific day and should be used as a guideline only. Due to the volatile currency exchange rates Pro Tours Africa will not be able to honour any published amounts, except in South African Rands.

 

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